Terms of Service

Who We Are

Contensu ("we", "us", "our") is a custom software development agency that builds CRM systems, business websites, internal tools, learning platforms, and custom web applications. We can be reached at contact@contensu.com.

Agreement

By engaging our services, you ("the Client") agree to the terms outlined here. These terms apply to all projects and services provided by Contensu. Any exceptions will be explicitly documented in a separate written agreement signed by both parties.

Project Scope

Each project begins with a defined scope of work that includes specific deliverables, timelines, and a fixed price. The scope is agreed upon before any work begins. If you require additional features or changes mid-project, we will scope them separately and agree on additional pricing before proceeding.

Billing and Payment

We operate on a fixed-price billing model. You will receive a single project price — no hourly rates, no surprise invoices. Payment terms are as follows:

• Deposit: 50% of the project price is due before work begins.
• Final payment: 50% is due upon project completion and delivery.
• Payment method: Bank transfer or agreed-upon payment processor.

Late payments may result in project pauses until outstanding balances are resolved.

Client Responsibilities

To ensure project success, the Client agrees to:

• Provide necessary access, credentials, and information in a timely manner.
• Respond to questions and review requests within a reasonable timeframe.
• Provide feedback on deliverables within the agreed review period.
• Ensure they have legal rights to any content or materials they provide.

Intellectual Property

Upon full payment, the Client receives full ownership of all deliverables created specifically for their project, including code, designs, and documentation. We retain the right to use our pre-existing code libraries, frameworks, and templates that may be incorporated into the project under a non-exclusive license.

We reserve the right to showcase the completed project in our portfolio unless a non-disclosure agreement prevents this.

Revisions and Changes

Each project includes a defined revision process. Minor adjustments within the original scope are included. Significant changes or additions to the agreed scope will be handled as change requests with additional pricing.

Project Timeline

We provide estimated timelines for project delivery. Delays caused by the Client (e.g., delayed feedback, missing information, or late payments) may extend the timeline accordingly. We will communicate any schedule adjustments promptly.

Warranty and Support

We provide a 30-day warranty period after project delivery during which we will fix any bugs or issues at no additional cost. This warranty does not cover changes to functionality, new features, or issues caused by third-party services or modifications made by others.

Ongoing support and maintenance is available through a separate support agreement.

Termination

Either party may terminate the project with written notice. In the event of termination:

• The Client will pay for all work completed up to the termination date.
• We will deliver all completed and in-progress work products within 14 days of final payment.
• The deposit is non-refundable once work has begun.

Limitation of Liability

To the maximum extent permitted by law, Contensu shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of or inability to use our services. Our total liability for any claim shall not exceed the total amount paid by the Client for the specific project giving rise to the claim.

Non-Disclosure

We respect the confidentiality of our clients' business information. We will not share proprietary details, trade secrets, or confidential information with any third party without explicit written consent.

Governing Law

These terms are governed by applicable international contract law. Any disputes will be resolved through good-faith negotiation, with mediation as a step before formal legal proceedings.

Changes to These Terms

We may update these terms from time to time. Changes will be reflected on this page with an updated date at the top. The terms in effect at the time of project engagement will govern that specific project.

Contact

If you have any questions about these terms, please contact us at contact@contensu.com.