Terms of Service | Contensu

Who We Are

Contensu (“we”, “us”, “our”) is a custom software development agency established in Mumbai, India. We build CRM systems, business websites, internal tools, learning platforms, and custom web applications. We can be reached at contact@contensu.com. We invoice in EUR, GBP, USD or INR by bank transfer, and our full postal address is provided on any invoice or contract.

Agreement

By engaging our services, you (“the Client”) agree to the terms outlined here. These terms apply to all projects and services provided by Contensu. Any exceptions will be explicitly documented in a separate written agreement signed by both parties, and where a signed agreement conflicts with these terms, the signed agreement wins.

These terms are written for business clients. If you engage us as a consumer rather than in the course of a business, mandatory consumer protection law in your country of residence still applies and nothing here limits it — including, for consumers in the EU and UK, the statutory right to withdraw from a distance contract within 14 days. Where you ask us to begin work inside that period, you accept that you will pay for what has already been performed if you then withdraw.

Project Scope

Each project begins with a defined scope of work that includes specific deliverables, timelines, and a fixed price. The scope is agreed upon before any work begins. If you require additional features or changes mid-project, we will scope them separately and agree on additional pricing before proceeding.

Billing and Payment

We operate on a fixed-price billing model. You will receive a single project price — no hourly rates, no surprise invoices. Payment terms are as follows:

Deposit: 50% of the project price is due before work begins.
Final payment: 50% is due upon project completion and delivery.
Payment method: Bank transfer or agreed-upon payment processor.

Late payments may result in project pauses until outstanding balances are resolved.

Taxes

Prices are exclusive of taxes. We are established in India and are not registered for VAT in the European Union or the United Kingdom, so our invoices do not show VAT and do not carry a VAT identification number. Indian Goods and Services Tax is added where it applies; services supplied to clients outside India are generally treated as an export of services and zero-rated. If you are a business established in the EU or the UK, the place of supply is your own country and you are responsible for accounting there for any VAT due, under the reverse charge. We issue invoices with the documentation your accountant needs, and we can invoice in EUR, GBP or USD.

Client Responsibilities

To ensure project success, the Client agrees to:

Provide necessary access, credentials, and information in a timely manner.
Respond to questions and review requests within a reasonable timeframe.
Provide feedback on deliverables within the agreed review period.
Ensure they have legal rights to any content or materials they provide.
Ensure they have a lawful basis for any personal data they give us access to, and provide only what the work actually requires — production data should be pseudonymised or replaced with test data wherever that is workable.

Data Protection

Where a project involves personal data of your customers, employees or users, you are the controller (or Data Fiduciary under India’s Digital Personal Data Protection Act, 2023) and we are your processor. We will only process that data on your documented instructions, and:

Written agreement. Before any such processing starts we sign a data processing agreement covering the matters in Article 28(3) GDPR. We are glad to sign your DPA rather than insist on ours.
Transfers. We are established in India. Where you are in the EEA, the UK or Switzerland, we will enter into the European Commission’s Standard Contractual Clauses, the UK International Data Transfer Addendum, or the Swiss equivalent, as your transfer mechanism.
Confidentiality and security. Access is limited to the people working on your project, under confidentiality obligations, with appropriate technical and organisational measures under Article 32 GDPR and section 8(5) of the DPDP Act.
Sub-processors. We tell you about any sub-processor before we use it for your data and give you a fair chance to object.
Assistance. We help you respond to data subject or Data Principal requests, to regulator enquiries, and to any data protection impact assessment you need to run.
Breach notice. We notify you without undue delay after becoming aware of a personal data breach affecting your data, with enough detail for you to meet your own 72-hour notification deadlines.
Return and deletion. At the end of the engagement we return or delete your data at your choice, keeping only what law requires us to keep.
No secondary use. We do not use your data or your project’s data for our own purposes, and we do not use it to train machine-learning models. If AI tooling is useful in delivering your project, we agree that with you in writing first.

How we handle data you give us as an enquirer — rather than data we process for you as a client — is set out in our Privacy Policy.

Intellectual Property

Upon full payment, the Client receives full ownership of all deliverables created specifically for their project, including code, designs, and documentation. We retain the right to use our pre-existing code libraries, frameworks, and templates that may be incorporated into the project, and grant you a perpetual, worldwide, royalty-free, non-exclusive licence to use them as part of the deliverables.

Deliverables may include third-party open-source components, which remain under their own licences. We will tell you what they are on request.

We reserve the right to showcase the completed project in our portfolio unless a non-disclosure agreement prevents this. If you would rather we did not name you, tell us and we will not — no NDA required.

Revisions and Changes

Each project includes a defined revision process. Minor adjustments within the original scope are included. Significant changes or additions to the agreed scope will be handled as change requests with additional pricing.

Project Timeline

We provide estimated timelines for project delivery. Delays caused by the Client (e.g., delayed feedback, missing information, or late payments) may extend the timeline accordingly. We will communicate any schedule adjustments promptly.

Warranty and Support

We provide a 30-day warranty period after project delivery during which we will fix any bugs or issues at no additional cost. This warranty does not cover changes to functionality, new features, or issues caused by third-party services or modifications made by others. It sits alongside, and does not replace, any statutory warranty you have under applicable law.

Ongoing support and maintenance is available through a separate support agreement.

Third-Party Services

Projects often rely on third-party services — hosting, email delivery, payment processing, and similar. Their fees are yours to pay unless we agreed otherwise, and their terms and privacy policies govern their part. We choose them carefully and will help you deal with problems, but we cannot be responsible for their outages, price changes, or decisions.

Termination

Either party may terminate the project with written notice. In the event of termination:

The Client will pay for all work completed up to the termination date.
We will deliver all completed and in-progress work products within 14 days of final payment.
The deposit is non-refundable once work has begun, except where mandatory law provides otherwise.

Limitation of Liability

To the maximum extent permitted by law, Contensu shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of or inability to use our services. Our total liability for any claim shall not exceed the total amount paid by the Client for the specific project giving rise to the claim.

Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited. That includes death or personal injury caused by negligence, fraud or fraudulent misrepresentation, wilful misconduct or gross negligence, statutory consumer rights, and liability under data protection law for which we are directly responsible. Where a court finds any limitation above unenforceable, the rest continues to apply.

Non-Disclosure

We respect the confidentiality of our clients’ business information. We will not share proprietary details, trade secrets, or confidential information with any third party without explicit written consent, except where we are compelled by a valid legal obligation — in which case we will tell you unless we are prohibited from doing so.

Governing Law and Disputes

These terms are governed by the laws of India, and the competent courts in India have non-exclusive jurisdiction over any dispute arising from them. Nothing here prevents you from bringing proceedings in the courts of your own country, and for larger engagements we are willing to agree in writing to a neutral seat or to your jurisdiction — ask us before you sign.

Before starting proceedings, both parties agree to attempt resolution in good faith through direct negotiation and then mediation. This does not stop either party from seeking urgent injunctive relief.

If you are a consumer resident in the EEA or the UK, the choice of law and forum above does not deprive you of the protection of the mandatory law of your country of residence, or of your right to bring proceedings in your local courts.

General

Severability. If any provision is held unenforceable, the rest remains in force.
No waiver. Not enforcing a right on one occasion does not waive it.
Assignment. Neither party may assign the agreement without the other’s written consent, except to a successor of its business.
Notices. Email to the addresses the parties use for the project is valid written notice.
Force majeure. Neither party is liable for delay caused by events genuinely beyond its control, provided it tells the other promptly and mitigates.

Changes to These Terms

We may update these terms from time to time. Changes will be reflected on this page with an updated date and version at the top. The terms in effect at the time of project engagement will govern that specific project.

Contact

If you have any questions about these terms, please contact us at contact@contensu.com.

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